Pak Pearl - Store Policy

1. Return & Refund Policy

We offer a 7-Day Return & Refund Policy for most items. You may request a return within 7 days of the delivery date.

Eligibility Checklist

To process your return, the item must be:

  • Unused & Intact: In the same condition as received, with all original tags and packaging.

  • Proof of Purchase: Accompanied by the receipt or Order ID.

Exceptions (Clearance & Final Sale)

To maintain our low prices on sale items, Clearance or Final Sale items are generally not eligible for return or exchange due to “Change of Mind” (e.g., size issues or personal preference).

Legal Note: If a Clearance item is received damaged, defective, or significantly different from the description, you retain your right to return it. Please report such issues within 24 hours.

2. Damaged, Defective, or Wrong Items

In accordance with Consumer Protection Acts, if you receive a product that is defective, damaged, or not as described:

  1. Report Immediately: Contact us within 24-48 hours of delivery.

  2. Evidence: Please provide photos or a video of the defect.

  3. Resolution: Pak Pearl will replace the item free of charge. If a replacement is not available, we will issue a full refund, including shipping costs.

We take great care in packing your orders. However, if you receive a damaged, defective, or incorrect item, we will make it right.

⚠️ MANDATORY REQUIREMENT FOR CLAIMS: To protect both our customers and our business from courier mishandling or fraud, we require a complete Unboxing Video to process any claim regarding damaged, missing, or wrong items.

Your claim will ONLY be accepted if the video meets the following criteria:

  1. Start Before Opening: The video must start before you open the flyer/box.

  2. Show the Label: You must clearly show the courier’s shipping label with your name and order details on the camera.

  3. 360° View: Rotate the parcel to show that the seal was intact and the package was not tampered with before you started recording.

  4. Uncut & Continuous: The video must be a single, continuous take. No cuts, no edits, no trimming, and no pausing.

  5. Show the Defect: Open the packet and immediately show the product condition or the wrong item on camera.

Please Note: If you fail to provide this unedited unboxing video, Pak Pearl reserves the right to reject your claim for damage or missing items. This policy is strictly enforced to ensure the integrity of the transaction.

3. Refunds

  • Processing: Refunds are processed within 7-10 working days after we receive and inspect the returned item.

  • Payment Method: Refunds will be transferred via Bank Transfer, EasyPaisa, or JazzCash.

  • Shipping Costs:

    • For “Change of Mind” returns: Customer bears the return shipping cost.

    • For “Defective/Wrong” items: Pak Pearl bears the return shipping cost.

4. Order Cancellation

You may cancel your order at any time before it is handed over to the courier.

    • Once the order is shipped, the “Return Policy” applies.

    • Refusal at Doorstep: If you refuse a parcel at the doorstep without a valid reason (e.g., damage), we reserve the right to flag your account for future Cash on Delivery (COD) restrictions.

5. Privacy & Data Protection

  • We respect your privacy rights. Your personal information (Name, Number, Address) is collected solely for the purpose of processing your order and delivery. We do not share or sell your data to third parties, complying with data protection standards.

Contact Us

General Email:  info@pakpearl.pk

Manager Email:  umar@pakpearl.pk

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